Return policy overview
Physical Shelf kits originate from coordinators stationed at 3699 Wilshire Blvd #110, Los Angeles, CA 90010, United States. Eligibility aligns with domestically routed fulfilment parcels shipped through recognised carriers—not ad hoc courier handoffs lacking scan history. Reference pricing enumerated on Shelf pages conveys observational rehearsal averages rather than irrevocable quotations after taxes or warehousing surcharges.
Eligible return windows
Unopened outer cartons exhibiting intact tamper ribbons may return within fourteen calendar days after documented delivery timestamps visible through carrier manifests you supply during correspondence. Coordinators annotate inspection photos before authorising prepaid return labels tethered strictly to contiguous United States addresses. Printed itinerary interiors partially annotated remain ineligible owing to reproducible intellectual matter once personalised manually.
Refund mechanics
Refunds revisit original payment rails whenever banking partners cooperate; alternatively, coordinators issue cashier’s drafts couriered USPS certified when legacy payment rails lapse. Timing reflects processor settlement cycles typically spanning five to ten banking days—not instantaneous ledger mirages. Restocking allotments compensate solely verifiable warehousing minutes rather than punitive penalties.
Damaged manifests
Document exterior packaging photographs within twenty-four hours of receipt when crush damage appears attributable to courier mishandling. Desk agents escalate carrier claims collaboratively without promising carrier reimbursement outcomes outside observed liability frameworks. Minor corner dimples that barely influence interior folios seldom qualify—the policy emphasises materially compromised logistics artefacts.
Contact handoff
Initiate calmly worded envelopes referencing order identifiers embossed on corrugated edges. Coordinators forbid emotional escalations routed through unauthorised social channels devoid of ticketing history.